If you are unhappy with an item purchased via Lanalou Style, you may return or exchange the item.
Please note: We do not accept returns on sale items or earrings.
Please email [email protected] within 7 days of taking delivery to advise of a return.
Returns not submitted within 7 working days of delivery will not be valid.
Goods need to be unused and returned in their original condition.
Return shipping is at the expense of the buyer. It is the buyer’s responsibility to ensure the item is safely received by Lanalou Style. Please make sure that the goods are in protective packaging as we are not responsible for any damage in transit.
A full refund, less the original delivery costs, will be given once we have received and assessed the item.
No returns will be accepted after 30 days.
Once we receive your package, we will assess the returned item. You will receive an email once your return has been processed. Please allow up to 10 business days from the time we receive your return until the credit is processed.
While we always endeavor to make this experience both easy and positive, we reserve the right to deny an exchange if, after receiving the merchandise, we determine it does not meet our Return conditions.
If you have any questions about returning an item or regarding product quality, please email [email protected]